/How and what to do?

Frequently asked questions.

Here you will find everything you want and need to know about Moonstar Music Festival! Is your question not listed here? Then send us a note through our contact page!

Tickets

I cannot find my ticket(s) again?

Go to this link and enter the email address used to place the order. You will then receive the tickets again in the mail. Note; also check the junk mailbox!

How do I personalize my ticket(s)?

Your purchased Boulevard Outdoor tickets must be registered in your name before you receive them.

  • After purchasing your tickets, you will receive a confirmation email from Paylogic. Here you will find a link to the page to add personal information for each ticket recipient. After completing it, click continue!
  • Check carefully that the information is entered correctly and click confirm. Personalization of your ticket(s) is complete.
  • You will receive an email containing the personalized tickets.

Note; can’t find this email or the one with your tickets? Then request a new mail using this link from Paylogic.

Where can I reserve my locker?

You can order your additional products through the Moonstar Music Festival website. Order your convenient extras right away? You can do that here!

Where can I buy my tokens online?

You can order your additional products through the Moonstar Music Festival website. Order your convenient extras right away? You can do that here!

Can I change the name on my ticket(s)?

You can change the name through Paylogic’s MyOrder page. You get here by clicking ”manage order” in your confirmation email (Subject: Order Confirmation) at the bottom. Can’t find your confirmation email anymore? Vraag deze dan opnieuw aan via deze link.

Should I print my tickets?

No. You can show your ticket on your phone as an image! Keep in mind that the Internet connection is not always stable. We therefore recommend that you download your ticket in advance on your phone and take a screenshot so that you always have your digital ticket quickly to hand.

Where can I pick up my pre-sale tokens?

After entering, you can pick up your coins with your ticket at the pre-sale ticket booths.

Are there lockers?

Yes, these are right at the main entrance and can be accessed through the website. You can order your additional products through the Moonstar Music Festival website. Order your convenient extras right away? You can


here


! Just before Moonstar Music Festival, online sales will close. Still want a locker then? Then you can reserve them at the box office. (Note: if still available!)

About Moonstar Music Festival

What are Moonstar Music Festival's opening hours?

Moonstar Music festival is open from 3 p.m. until 11:00 p.m.

What is the minimum age for Moonstar Music Festival?

Moonstar Music Festival is open to ages 18 and older. If in doubt, we will ask for valid identification. (Note; a copy is therefore not valid!)

Where is Moonstar Music Festival?

Moonstar Music Festival is at the Lageveld in Wierden. Address; Vriezenveenseweg 57, Wierden.

Parking festival grounds

It is possible to come to Moonstar Music Festival by car. At the festival site we have ample parking. You can order your parking tickets in advance through the website.

Can I bring sunscreen?

Sunscreen may be spreadable (i.e. no spray bottles); and if it is still in new packaging.

What are you NOT allowed to bring to Moonstar Music Festival?

It is not possible to take food and drink onto the festival grounds. There will be plenty of food and drink options at Moonstar Music Festival.
Liquids – Due to security reasons, it is also NOT allowed to bring liquids onto the festival grounds (i.e. no deodorant, hairspray, etc.).
Drugs, weapons and other prohibited substances – In short, anything that you can use to hurt or injure yourself or someone else.

I have a food allergy. Do you have special food for this?

We have a large number of caterers at Moonstar Music Festival. However, we cannot guarantee that with caterers everything is allergy free. You may bring your own food provided it is for the benefit of your allergy. Furthermore, you must possess a doctor’s certificate to avoid problems at the gate.

Should you wish to bring your own food, you must notify us in advance by filling out the contact form on the contact page or emailing info@msmf.nl with the type of allergy for which you wish to bring food items.

Are there lockers at Moonstar Music festival?

Yes, you can reserve these online via the website or you can still reserve them at the festival site(Subject to availability. To avoid disappointment, we advise you to reserve your locker in advance)

Until what time can I attend Moonstar Music Festival?

It is possible to enter the festival grounds until 9 p.m. with a valid ticket.

Can I leave the festival grounds in between?

Unfortunately, this is not possible.

I am on medication, do I need to do anything for this?

Yes, you must report this in advance by emailing info@msmf.nl with your first and last name, date of birth and type of medication. Of course, we handle this data confidentially.

Do you have any found objects?

Yes, every year something is found. You can send a DM through the socials or email info@msmf.nl

/Contact form

Get in touch with us.

You can find the most frequently asked questions on our FAQ page. Do you have any other questions? If so, please contact us via our contact form. We are happy to help you!